The Power of Paperless Patient Registration

March 13, 2019 Rieva Lesonsky

lighthouse 360

Has your dental practice gone paperless yet, or are you trying to do so? Reducing paper use in your office does a lot more than help the planet and save trees. When it comes to patient registration, going paperless offers many benefits for your practice’s efficiency and profitability—not to mention patient satisfaction.

How can paperless patient registration do all of these things? Here’s a closer look.

Is your waiting room driving new patients away?

No one likes waiting…and waiting…in a dentist’s waiting room. Waiting a long time to be seen for a scheduled dental appointment has been shown to negatively affect patients' satisfaction (you probably didn’t need a study to tell you that).

Worse, data from the ADA shows that new patients tend to wait longer than existing patients in the waiting room. New patients are precious, with a lifetime value that’s been estimated as high as $36,000. But you only have one chance to make a first impression on them. Do you want the memory of their first visit to be sitting in your waiting room completing piles of paperwork?

If you’ve already tried our tips for smarter appointment scheduling and still have a backlog of patients filling out forms in your waiting room, your practice is ready for paperless patient registration.

Lighthouse 360 makes patient registration a breeze

Lighthouse 360’s Patient FastTrack feature enables paperless patient registration by letting patients register directly on their smartphones. When your staff schedules a new patient for an appointment, you can immediately send them a friendly reminder to complete the registration process on their phones.

With mobile registration, there’s no need for patients to wait until they get to the office to complete the forms. They don’t have to download a form from your website and print it at home, either. Instead, patients can complete the process quickly, with a few taps on their phone screen, while the request to register is fresh in their minds.

More efficient front office operation

Patient FastTrack does more than save patients time. It also makes your front office staff more efficient—especially since it’s been updated with new features that dental practices have asked for.

For example, Patient FastTrack sends patient registration information directly to the practice's Lighthouse portal in advance. For select software, it can even write the information directly into your PMS.

You can also customize the Patient FastTrack form to cover the patient information that matters most to your practice, such as insurance, medical history or emergency contact information. Patient FastTrack is HIPAA compliant so you don’t have to worry about the security of any of this data.

You can choose to use the standard Privacy and Financial agreements built into Patient FastTrack, edit them, or add your own custom agreements. Whichever option you choose, patients can sign the documents digitally, directly on their phones.

Because the information is collected digitally, you don’t have to worry about human errors that can occur when your busy employees are inputting data. You can feel confident your information is accurate, which makes for better patient care and reduces delays in insurance reimbursement. All of this helps to reduce stress in your dental practice.

Making the new patient registration process faster and easier for both your staff and your patients is definitely a win-win. If you need more help convincing your front desk staff to use paperless patient registration, check out this post on how to get your staff to embrace new technologies. Then find out about all the other aspects of your practice that Lighthouse 360  can help with, such as sending appointment reminders, reducing last-minute cancellations and managing your marketing.




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